What happens with the free trial if I upgrade from a free account to a paying account?
Upgrading from a free plan to a paying plan ends your free trial. Once you upgrade to a paying plan, you will then be charged for your first month.
The 30-day free trial applies only to people who sign up for a brand new paying plan (this does not include upgraded plans). So if you upgrade from a free plan to a paying plan, the free 30-day trial no longer applies. When you upgrade a free plan, you see this message that explains how this works:
For example, if you sign up for the free plan and then you upgrade to a paying plan 12 days later, you will immediately be charged for your first month (the 30-day free trial no longer applies). You will continue to be charged every month after that until you cancel your account. You can always cancel at any time.
Need more help?
- Contact our support team and we’ll get back to you within an hour (M–F, 9am–6pm CT).