I'm no longer receiving email notifications from Basecamp. What's going on?

If you’ve already checked your computers spam folder, this is most likely happening because email notifications from Basecamp are being blocked at the mail server level.

Please contact your system administrator to make sure that traffic from Basecamp has been whitelisted for your mail server.

The IPs from which Basecamp emails are sent are: 204.62.114.0/23

If you’re still not receiving Basecamp emails after confirming that they aren’t being blocked by your mail server, please send us a support request including the link to a recent notification you expected to receive a notification for. We can use this information to check our logs for the specific cause for why these emails aren’t arriving to you.

Help us improve our customer service: Was this article helpful? Yes or No.