I'm getting emails from Basecamp but I still can't login.
If you’re receiving notifications from Basecamp but still can’t log in, please ask the account owner or an administrator to resend the invitation to join their account.
To do this go to the All People tab, find that user’s name and click “edit”.
If you see the notice to resend their invite, that means they haven’t set up a login yet.
Categories: Basecamp Classic, Permissions & privacy, People & companies
Related questions
- One of my users can't login, what should they do?
- I added a new person and they can login but they can't see any projects!
Need more help?
- Contact our support team and we’ll get back to you within an hour (M–F, 9am–6pm CT).