I know my server path is right but Basecamp Classic says it's wrong. What's going on?

If your server path is correct but not working, it’s probably too long. Basecamp usually doesn’t need the entire path (and providing it can throw Basecamp off and result in an error).

For example, if your full Server Path is…


…and Basecamp keeps giving you a path error, try shortening the path one directory at a time — starting from the shortest version of the path. So, instead of your full path try:










…and so on.

Usually the shortest path is the right one.

Also note that Basecamp will append the server path to the starting path for the FTP user. So if the FTP user is already set to


you might just need to enter: /

How_did_we_do Help us improve our customer service: Was this article helpful? Yes or No.

Categories: Basecamp Classic, Files

Need more help?