Do you provide phone support?

We provide unlimited support via email for our customers, but we don’t provide support over the phone. We make sure a knowledgeable Basecamp employee answers the email. We do not outsource our support overseas or employ low paid, unqualified support staff.

We do our best to respond to every email within just an hour of receiving it. You can see our response time during business hours here.

You can contact us directly by using this form or emailing support@basecamp.com