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Whenever I try to log in, the login page just reloads and doesn’t display an error message. What’s up?

The most common cause of this is that your browser isn’t set to accept cookies (a cookie is a text-only string that gets entered into the memory of your browser). Basecamp requires that cookies are turned on so the application can track your session and know who you are as you use Basecamp.

Instructions for turning on cookies in most web browsers can be found at “How to Enable Cookies” or “How to control cookies.” For more information on cookies, see this Wikipedia entry.

The other possibility is you have a firewall or security system set up that is too strict. It’s preventing cookies from being accepted or Javascript from being run. Basecamp needs both cookies and javascript in order to function properly.​

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Categories: Basecamp Classic, Miscellaneous

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