Search Basecamp Classic help
Billing & account
- Can we export our Basecamp Classic data?
- How much does Basecamp Classic cost? What is included with each plan?
- What is an account owner? How can I change the account owner on my Basecamp Classic account?
- How do we cancel?
- Do you have special pricing for non-profits, universities, or other groups in need?
- How do we upgrade or downgrade?
- How do I delete someone from my account?
- Can you customize Basecamp Classic for us? Can we hide certain tabs?
- How do we update or change our credit card?
- How does the 30-day free trial work?
- What are my options for payment? Can I pay by check or PayPal? Can you invoice us?
- Can I export Writeboards?
- Where can I find our invoices or get a copy of an invoice?
- Can I suspend my account or put it on hold?
- I downgraded to Free and now I can't access my projects!
- Can I export time entries?
- What happens with the 30-day free trial if I upgrade from a free account to a paying account?
- Can I send invoices to someone else?
- Can I customize invoices?
- Why can’t I downgrade on the Account screen? I only see upgrade options, not downgrade options.
- What is the refund policy?
- If we upgrade will we be billed twice this month? If we downgrade will we be prorated?
Can't find the answers you're looking for?
- Contact our support team and we'll personally get back to you as quickly as we can.